Managed service
Backup and Business Continuity
Backup planning, restore testing, recovery documentation, and practical preparation for outages, mistakes, and security incidents.
Business outcome
Know what is protected, how recovery works, and who is responsible when something goes wrong.
Common problems this service addresses
- Backups exist but restores have not been tested
- Microsoft 365 data protection is assumed rather than confirmed
- Recovery priorities are not aligned with business operations
- Critical vendor and account information is undocumented
- The business has no clear outage or incident communication plan
- Recovery responsibilities are split across several providers
Typical scope
What the work can include
The final scope depends on the current environment, business priorities, existing vendors, and the responsibilities defined in writing.
Scope and responsibility matter
A backup is not a recovery guarantee. Scope should define what is protected, retention, restore testing, recovery targets, exclusions, internet and vendor dependencies, and the customer decisions required during an outage.
Proposals and service agreements should identify included services, support hours, exclusions, customer responsibilities, third-party dependencies, and how changes are approved.
Ready to talk about business continuity?
A useful first conversation focuses on the current environment, the business impact, and the smallest responsible next step.